Overview
A checklist of items to work through if a student is experiencing issues with the SEAtS mobile app. If SEAtS determines that further investigation is required via a support ticket, error logging can be deployed for a specific individual device.
Fault Diagnosis Checklist
Ensure Location Services are switched on for the SEAtS mobile application, with Precise Location enabled.
Ensure Bluetooth is enabled.
Ensure Camera permissions are enabled (required for QR check-in).
Ensure Airplane mode is disabled.
Ensure automatic updates are turned on.
Ensure Do Not Disturb settings are not blocking SEAtS notifications.
Ensure the device has the latest version of iOS or Android (especially non-Samsung Android devices).
Ensure mobile data is turned on for the SEAtS app.
Check that the device has not been jailbroken.
For Android devices not notifying about upcoming classes, ensure Alarms and Reminders is enabled for the SEAtS app.
If issues persist, try deleting and reinstalling the app.
Clearing Cache
Android: Settings > Internet Settings > Personal Browsing Data > Delete browsing data > check Cookies and site data > Delete Data. iOS: Settings > Safari > Clear History and Website Data.
Error Logging
After completing all first-line support steps, enable error logging in the Admin site by searching for the student under Users and activating error logging on their account.
Inform the student to go to Settings in the app and send an error report with a description of the issue.
Raise a ticket with SEAtS helpdesk including the student ID, dates/times of issues, and any screenshots.
No personal information from the phone is sent — only: Student user ID, Device Manufacturer/Model, Software Platform, OS Version, SEAtS version, and user comments.