Students may use the SEAtS mobile app to request help or raise a case, where this feature has been enabled by the institution. The referral request may be directed automatically depending on the referral type and configurations made by the institution.

Instructions

    • Log into the SEAtS app
    • Click on the Requests menu icon
    • Click on the Add (+) button
    • In the new Request Modal, select Support
    • In the dropdown list, a list of case types and referral requests will be presented
    • Click on the appropriate type
    • Fill in any additional fields in the form, adding any relevant information or query to the Comments field
    📝 Note: The Comments field is a mandatory field — you will not be able to submit the form without this being complete.
      • Click Send

      You will receive a notification informing you that the request has been received, provided that notifications are enabled for the SEAtS App in your device settings.

      Need more help? Reach the SEAtS team directly, or browse more articles in the Mobile topic.
      Email Support Browse Mobile